We are confident that you will enjoy every fresh decoration you receive from Christmas Farms, but if for any reason you are not happy with your item, please call us at (877) 614-7180, or email us at Questions@ChristmasFarms.com. We strive to build long term relationships with our customers, and we will do whatever we can to ensure your satisfaction. In addition to being business owners, we are also consumers and will always treat our customers the way we would like to be treated. That includes being responsive and fair. Please contact us if you have a concern.